Roles and permissions

Everyone in your company has one of three roles.

Owner

The person who created the company account. Owners can do everything, including managing the team and the plan. There is one owner per company, and the owner can't be removed.

Admin

Admins can do everything a technician can, and also:

• invite and remove team members,
• see the audit log,
• change the company name.

Technician

Technicians run support sessions and can see the sessions and devices pages. They can change their own name and password, but can't manage the team.

Choosing a role

Give the Admin role only to people who need to manage your team. Most people should be technicians.

Still stuck? Contact support